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Exchange or Return and Refund of internet orders

 

If you are not satisfied with your purchase at www.filipucci.nl you have 14 days to return an item starting on the date you receive your item. If you decide to return a product through regular mail, this is at your own risk. We only accept secured shipment via FedEx, UPS and DHL. We do not refund, return or exchange items outside the EU.

 

Return conditions:

 

  • New products are in mint and original condition as send and advertised.
  • Used products are in the exact same condition as send and advertised.
  • The item is not damaged or shows any signs of wear.
  • The item is complete with all box and documents deliverd with your order.
  • All original warranty papers are untouched
  • Possible protective films on the items are not removed

 

If an item doesn't meet the conditions named above it's possible the Return and Refund is not accepted. If this is the case we will inform you. The item will remain the property of the customer.

 

Once the item is received by us it will be evaluated by one of our specialists. If the conditions above are met Filipucci B.v. will refund the purchase price exlduding shipping costs within 5 working days. Refunds are always made to the bank account or creditcard that was used for the purchase.